Belonging By Design: Building cultures where people want to work, lead, stay, and belong

As clubs continue to navigate talent shortages, evolving workforce expectations, and leadership transitions, attracting and retaining great people has become one of the industry's most pressing challenges. While many organizations focus on programs, policies, and perks, long-term success often comes down to something deeper: culture.

This leadership workshop explores why belonging should be viewed as a business strategy rather than an HR initiative, and how workplace culture directly influences employee engagement, retention, succession planning, and organizational performance. Participants will examine the hidden costs of disengagement, turnover, and workplace friction, while gaining a deeper understanding of how leadership behaviours shape culture and employee experience.

Drawing on real-world examples and practical frameworks, the session will challenge traditional approaches to leadership and explore why many organizations continue to address today's workforce challenges with yesterday's leadership models. Attendees will leave with actionable ideas for strengthening trust, accountability, communication, and engagement across their teams, while creating environments where people want to contribute, grow, and stay.

Designed for club leaders, General Managers, department heads, and club management professionals, this session will provide practical insights and takeaways that can be applied immediately within your club.

The session will be led by Jenny Chen, Founder & CEO of Catalais Consulting Ltd.

To register for this Zoom session click below: